FAQ

1. How can I distinguish your products from inferior ones?

Here are some tips to distinguish our products from inferior dolls: First of all, our products are produced with high-end raw materials. Our technology in oil control is in the leading position in the industry, and there is  oil leakage. Second, our dolls are light fragrance, unlike low-end cheap dolls, which have strong plastic smell.

2. Which mode of logistics and transportation do you use?

Some of our products have large warehouses in the United States, Canada, the European Union, Russia, Mexico and Australia. If your recipient address is in any of these countries, we will ship goods from our warehouse, which is free of charge. In addition to our warehouse, we can also ship dolls to other countries, but we will charge extra freight, which will be automatically calculated and displayed in the shopping cart. Transportation costs and delivery times may vary from country to country.. Once we deliver the goods, you will receive an email notification that the goods have been delivered. This email will contain a link to track the status of logistics transportation. For more information, please check our shipment and delivery.

3. What packaging do you use?

We pay attention to protecting customers' privacy. We understand that you may not want others to know what you ordered. All our packages are sealed and 100% careful. First of all, we will seal your order in two transparent bags, and then put it in two very strong brown cartons to achieve true double packaging! We guarantee that the goods will not damage the packing. The outermost layer will not mention our website logo, brand name and other words related to sensitive products. It looks like an ordinary express package. We don't have to worry about how to handle the packaging box with brand information after taking out the product. So we don't worry that when you put the packaging box in the garbage can outside, you will be inadvertently seen by the neighbors. We can use it as a box to store interesting dolls. If you want to make a wholesale order or direct shipment from our website. Because there is no logo and any website link on the package, it can avoid customer losses.

4. Guaranteed payment method: if the goods are not received or the quality is defective, can you refund in full?

We can do it. You can pay easily on our website. When you pay, the money will not be transferred to us immediately. It will be temporarily stored in a secure collection platform. The platform will not deliver to us until you receive our products. If you find quality defects in the products you receive, you can also file a dispute with the platform and ask us for a full refund due to version errors and other reasons. Tip: If you have any questions, please do not raise disputes on Paypal. You should contact us in advance. We will always try our best to meet the needs of all customers. Whenever there is a dispute, we are willing to properly handle it with you.

5. Can you send my package to the post office for me to pick it up instead of delivering it to my home?

Yes, we can! If you don't want to send the doll to your home. We recommend that you fill in the local UPS/Fedex post office as the shipping address. Usually, the local post office can accept your package and store it until you are ready to collect it. However, depending on the post office, most post offices will keep your package within 14 to 30 days after receiving it. Sending your package to the local post office can protect your package from theft and weather damage, and ensure that you can pick up the package at the most convenient time.

Q: How long does it take to send samples?

A: Generally speaking, samples can be sent within 1-3 days according to the quantity and our inventory status.

Q: What payment methods can you accept?

A: We accept telegraphic transfer, Western Union remittance, PayPal card, Visa card or MasterCard.

Q: Are the materials safe? Are there any tests for them?

A: Yes, they are. We insist on using non-toxic and free phthalate safety materials. If you need, we can provide them with certification.

Q: What convenient and reliable modes of transportation can you provide?

A: We can provide international express (DHL, UPS, FedEx), air and sea transportation.

Q: How about the after-sales quality?

A: All products have passed two tests before delivery, and we can provide quality assurance for half